The Shipping and Delivery policy is a part of our Terms of Sale and should be therefore read alongside our main Terms: https://viraldrafts.com/terms-and-conditions

Please carefully review our Shipping and Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

In-store Pickup

In-store pickup is available for all products. Pickups are available Monday to Friday from 8:00AM to 8:00PM.

We offer various shipping options. In some cases a third-party supplier may be managing our inventory and will be responsible for shipping your products.

Free Shipping

We offer free standard shipping via DHL and UPS across the globe on all orders.

Once your order is placed, you’ll receive your tracking information via email which you can use to track your order on our website via following link:

Track my order

International Deliveries

We offer worldwide free standard shipping via DHL and FEDEX.

For information about customs process:

Email: shipping@viraldrafts.com

Phone: +1 786 2977726

Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to your country where you live and will be responsible for any additional costs or taxes.

Situation of delayed order

If delivery is delayed for any reason we will let you know as soon as possible and will advise you a revised estimated date for delivery.

For EU and UK customers: This does not affect your statutory rights. For more information please refer to our Terms.

Return and Refund Policy

If you have any questions regarding returns and refunds, please refer to:

Return and Refund Policy

For any further query, feel free to contact us

Email: shipping@viraldrafts.com

Phone: +1 786 2977726